Acceptable Use Policy

This Acceptable Use Policy ("AUP") describes what is and isn't permitted when using Mindsolve Consulting's website, services, and any Microsoft 365 / Azure subscriptions we provision for you.

1. Scope

This AUP applies to anyone who uses our website, contacts us, or uses services we provide. By using our services, you agree to this AUP and to enforce it among your end users.

2. Prohibited activities

You agree not to use our website or services to:

• Violate any applicable law or regulation
• Send spam, phishing, or other unsolicited bulk communications
• Distribute malware, viruses, ransomware, or other malicious code
• Conduct unauthorised security testing, port scanning, or vulnerability scanning of our systems or Microsoft's systems
• Infringe intellectual property rights of any party
• Harass, threaten, defame, or harm others
• Distribute content that is obscene, hateful, or otherwise unlawful
• Misrepresent your identity or your affiliation with any organisation
• Attempt to gain unauthorised access to our systems, other customers' tenants, or any third-party system
• Use our services to host or distribute pirated software, including unauthorised Microsoft product keys
• Resell, sublicense, or transfer subscriptions in violation of Microsoft's terms
• Use automated tools to scrape our website beyond reasonable rates

3. Microsoft's terms apply

Use of any Microsoft 365 or Azure service is also governed by Microsoft's Acceptable Use Policy and Microsoft Customer Agreement. Microsoft's terms apply in addition to ours, and Microsoft enforces its own AUP independently. Violations of Microsoft's terms can result in Microsoft suspending or terminating subscriptions, separately from any action we may take.

4. Reporting violations

To report suspected misuse of our services or website, email Contact@mindsolveconsulting.store with subject line "AUP report" and include:

• What was observed
• When it occurred
• Any supporting evidence (URLs, headers, screenshots)
• Your contact information for follow-up

We acknowledge AUP reports within 2 business days and investigate promptly.

5. Consequences of violation

If we determine you have violated this AUP, we may, at our discretion:

• Request that you stop the offending activity
• Suspend access to your services pending resolution
• Terminate your account and services
• Cooperate with Microsoft, law enforcement, or other authorities as appropriate
• Pursue legal remedies for damages caused

Where possible, we will give you an opportunity to respond and remediate before taking action, unless the violation is serious or ongoing harm requires immediate action.

6. Tenant security responsibilities

If we provision a Microsoft 365 or Azure tenant for you, you are responsible for:

• Maintaining the confidentiality of admin credentials
• Managing access for your end users
• Enforcing acceptable use among your end users
• Monitoring your tenant for suspicious activity and notifying us of incidents
• Maintaining your own backups of business-critical data

We can assist with security configuration, monitoring, and incident response under a managed support agreement.

7. Changes

We may update this AUP from time to time. Material changes will be posted here with an updated "Last updated" date. Continued use of our services after an update constitutes acceptance.