Privacy Policy

This Privacy Policy explains how Mindsolve Consulting (OPC) Private Limited ("Mindsolve Consulting", "we", "us", "our") collects, uses, stores, and protects personal information when you visit our website at mindsolveconsulting.store, contact us, or use our services.

1. Who we are

Mindsolve Consulting (OPC) Private Limited is the data controller for personal information we collect about you.

Registered office: 12 K Block K New, Gurugram Pawala Khasrupur, Palam Vihar (Gurgaon), Gurgaon, Haryana, India, 122017
CIN: U62010HR2024OPC122331
Contact: Contact@mindsolveconsulting.store · +1 (810) 256-7979

2. Information we collect

Information you provide directly

• Contact information: name, email address, phone number, company name, job title
• Project information: details you share with us about your IT environment, team size, current tools, and project requirements
• Billing information: billing address, payment method details (processed via our payment processor, not stored on our servers)
• Communications: the contents of emails, support tickets, chat messages, and call notes

Information collected automatically

• Usage data: IP address, browser type, device information, pages visited, referring URL
• Cookies: essential cookies for site functionality, analytics cookies (with consent) — see Cookie section below

Information from third parties

• If you sign in through a third-party identity provider, we receive your name and email from that provider
• Publicly available business information from professional networks when assessing prospective customers

3. How we use your information

We use personal information to:

• Deliver the services you have requested (licensing, migration, support)
• Communicate about your projects, subscriptions, and account
• Issue invoices and process payments
• Respond to enquiries and provide customer support
• Improve our website and services
• Comply with legal and tax obligations
• Prevent fraud and protect our systems

4. Legal basis for processing (for EEA / UK residents)

Where GDPR or UK GDPR applies, we rely on the following legal bases:

• Contract: processing necessary to perform our agreement with you
• Legitimate interests: for fraud prevention, security, and improving our services
• Consent: for marketing communications and non-essential cookies (you can withdraw consent at any time)
• Legal obligation: for tax records, regulatory compliance

5. Sharing your information

We share personal information only with:

• Microsoft Corporation: when you purchase Microsoft 365 or Azure subscriptions, your tenant admin and billing contact details are passed to Microsoft as required to provision the subscription
• Our distributor partners: Microsoft authorized distributors (such as our indirect provider) who process subscriptions on our behalf
• Payment processors: to process payments (we do not store full card details on our servers)
• Service providers: hosting, email delivery, analytics, and customer support tools — bound by confidentiality and data protection terms
• Legal authorities: when required by law, court order, or to protect rights and safety

We do not sell your personal information to third parties.

6. International data transfers

Mindsolve Consulting is registered in India. Some of our service providers (including Microsoft) operate globally and process data in the United States, the European Union, and other regions. Where required, we rely on appropriate safeguards including Standard Contractual Clauses for international transfers.

7. Data retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations:

• Active customer records: retained for the duration of the customer relationship plus 7 years for tax and accounting compliance
• Prospect / enquiry data: retained for 24 months from last contact, unless you request earlier deletion
• Website analytics: aggregated and anonymised after 26 months

8. Your rights

Depending on your location, you have rights regarding your personal information:

• Access: request a copy of the data we hold about you
• Correction: request correction of inaccurate data
• Deletion: request deletion of your data (subject to legal retention requirements)
• Portability: receive your data in a portable format
• Restriction: restrict certain processing
• Objection: object to processing based on legitimate interests
• Withdraw consent: withdraw consent for marketing or non-essential cookies at any time

To exercise these rights, email Contact@mindsolveconsulting.store. We respond within 30 days.

EEA / UK residents have the right to lodge a complaint with a supervisory authority if you believe we have not handled your data properly.

9. Cookies and tracking

We use the following categories of cookies:

• Essential cookies: required for the website to function (session, security). Cannot be disabled.
• Analytics cookies: help us understand site usage. Set only with your consent.
• Marketing cookies: used for retargeting and conversion tracking. Set only with your consent.

You can manage your cookie preferences at any time via your browser settings.

10. Security

We implement industry-standard security measures including TLS encryption in transit, MFA on admin accounts, role-based access controls, and regular security reviews. No system is 100% secure; we cannot guarantee absolute security but we take reasonable precautions.

11. Children

Our services are for businesses. We do not knowingly collect data from children under 16. If you believe we have, contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes are communicated via email to active customers. The "Last updated" date above shows when the policy was last revised.